Welcome to LocalMoo.com. LocalMoo.com is a marketplace platform for services performed by its sellers to sell information related to travel.
The following terms and conditions relate to access to and use of the LocalMoo website, including any content, functionality and services offered on or through www.LocalMoo.com (the"Site"), by LocalMoo, LLC. (Florida, USA), as applicable.
This Site is offered and available to users who are 18 years of age or older. If you are under 18 you may not use this Site or the LocalMoo services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request by logging in and contacting us.
Only registered users may buy and sell on LocalMoo. Registration is free.
Information on LocalMoo may be offered at a base starting price of $9. Some Gigs are offered at a base price of more than $9 as determined by the seller.
Buyers pay LocalMoo in advance to find out information.
Orders are purchased through the “Complete my order” button found on a seller’s profile page or through a Custom Offer.
For fees and payments please read the purchasing section
Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause.
Sellers gain account reviews by fulfilling orders with good information.
Users may not offer or accept payments using any method other than placing an order through LocalMoo.com.
Buyers are granted all rights for the conversations to be complete with information.
LocalMoo retains the right to use all published delivered works for LocalMoo marketing and promotion purposes.
Buyers are able to close/end conversations based on all information being complete to original specifications
Buyers are able to dispute a conversation via “I need help with this conversation” button
Sellers (Local Moo'ers)
Sellers create profiles highlighting their knowledge about travel.
Seller, once purchased for information, offer their knowledge to answer any questions the buyer may have concerning travel questions.
They message back and forth until the buyer receives all of the information they require.
LocalMoo sellers have access to several exclusive features that help customize the way their services can be offered.
About me sections
Photos and videos
No link outs are allowed in any profile
To withdrawl revenues a seller must complete a withdrawl revenue form included in all accounts
The withdrawl process is 5 days from the date of the form
Paypal deposits will be done on the 5th day for each seller request
Minimum of $50 to withdrawl money
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 5 days after the order is marked as complete.
To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
Withdrawals can only be made in the amount available to you.
Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.
All USA residents and citizens must fill out a w-9 / IRS Information form which is included in a sellers accounting
You may not offer direct payments to sellers using payment systems outside of the LocalMoo Order system..
LocalMoo retains the right to use all publically published delivered works for LocalMoo marketing and promotional purposes.
Buyers may request a specific service from the Post a Request feature found from the Shopping dashboard. Services requested on LocalMoo must be an allowed service on LocalMoo.
Buyers pay LocalMoo to create an order from a seller’s profile page
Gigs may be purchased using one of the following payment methods: Credit Card on PayPal or standard PayPal account
Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. As of May 2016, the current fees assessed to the total purchase amount are $1 on purchases up to $20 and 5% on purchases above $20. When purchasing from your seller's balance (i.e. out of your earned revenues) or buyer's shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid.
If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase, but only in the event that your balance covers the entire purchase amount.
You may not offer sellers to pay, or make payment using any method other than through the LocalMoo.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.
Once payment is confirmed, your order will be created and given a unique LocalMoo order number.
Sellers must deliver completed files and/or proof of work using the “End Conversation Button”
We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact LocalMoo's Customer Support department for assistance by clicking “I need help with this conversation” button located on all conversation pages.
Buying an Order
When a buyer orders a Gig, the seller is notified by email as well as notifications on the site while logged into the account.
Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller's status.
A Seller may cancel an order without the buyer's consent at any given moment (“I need help with this conversation” button.).
Feedback reviews provided by buyers while completing an order are an essential part of LocalMoo's rating system. Reviews demonstrate the buyer's overall experience with the sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.
Leaving a buyer's feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.
To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the LocalMoo platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the LocalMoo platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
Feedback comments given by buyers are publicly displayed on a seller’s profile page. Buyers must leave a review upon completion of the order.
Disputes and Cancellations
We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact LocalMoo's Customer Support department for assistance.
Order cancellations can be performed on LocalMoo, when eligible, by Customer Support or through the Resolution Center per order.
Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
In the event that a buyer or seller encounters an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.
LocalMoo reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance or directly to their PayPal account.
Requesting to gain more services from sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
LocalMoo encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.
Eligibility for requests to LocalMoo to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the LocalMoo delivery system. See below for Order specific eligibility.
Completed orders may be cancelled, upon review of our Customer Support team, up to 5 days after the order is marked as complete.
Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the profile page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
Buyers must use LocalMoo Resolution Center to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of LocalMoo.
Any non-permitted usage of LocalMoo encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to LocalMoo’s Terms of Service.
LocalMoo Customer Support will cancel orders based on, but not limited to, the following reasons:
Active orders (after the buyer submits their requirements and before the seller delivers on LocalMoo)
The seller is late and unresponsive for more than 24 hours while the order is marked as Late.
Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
The user is no longer an active LocalMoo user due to Terms of Service violations or closure of their account.
Completed Orders (after the order is marked as complete and before the 14 day limitation)
LocalMoo Customer Support will review cases of Order delivery manipulation that prevents buyers and sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete.
If buyers and sellers conversations remains inactive for 14 days.
LocalMoo does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer's balance as credit or PayPal account are available for future purchases on LocalMoo. Funds returned to your balance from cancelled orders will not include processing fees paid.
Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.
User Conduct And Protection
LocalMoo enables people around the world to share information.
LocalMoo maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of LocalMoo. This section relates to the expected conduct users should adhere to while interacting with each other on LocalMoo.
To report a violation of our Terms of Service, User Misconduct, or inquiries regarding your account, please contact our Customer Support team.
To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of LocalMoo in order to circumvent or abuse the LocalMoo messaging system or LocalMoo platform is not permitted.
Any necessary exchange of personal information required to continue a service may be exchanged within the order page.
LocalMoo does not provide any guarantee of the level of service offered to buyers. You may use the dispute resolution tools provided to you in the order page.
LocalMoo does not provide protection for users who interact outside of the LocalMoo platform.
All information and file exchanges must be performed exclusively on LocalMoo's platform.
Rude, abusive, improper language, or violent messages sent to users will not be tolerated and may result in an account warning or the suspension/removal of your account.
The LocalMoo marketplace is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
Users with the intention to defame competing sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
LocalMoo reviews cases of payment provider chargebacks and disputes on behalf of sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the seller’s favor. If the chargeback case allows, LocalMoo will return parts or full revenue back to sellers.
Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation.
Adult Services & Pornography - LocalMoo does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on LocalMoo should be friendly, constructive, and professional. LocalMoo condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - LocalMoo takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.
Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of LocalMoo will not be protected by our Terms of Service.
Fraud / Unlawful Use - You may not use LocalMoo for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the LocalMoo community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to LocalMoo’s Terms of Service is cause for permanent suspension of all accounts.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on LocalMoo. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell LocalMoo accounts.
LocalMoo reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.
Violation of LocalMoo's Terms of Service may get your account disabled permanently.
Users with disabled accounts will not be able to sell or buy on LocalMoo.
Users who have violated our Terms of Service and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
Users have the option to enable account Security features to protect their account from any unauthorized usage.
Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to LocalMoo's approval.
Disputes should be handled using LocalMoo's dispute resolution tools ('Resolution Center' on the order page) or by contacting LocalMoo Customer Support.
LocalMoo may make changes to its Terms of Service from time to time. When these changes are made, LocalMoo will make a new copy of the terms of service available on this page.
You understand and agree that if you use LocalMoo after the date on which the Terms of Service have changed, LocalMoo will treat your use as acceptance of the updated Terms of Service.
If your account has been disabled LocalMoo has the right to withold any payment to you.
User Generated Content
User Generated Content ("UGC") refers to the content added by users as opposed to content created by the Site. All content uploaded to LocalMoo by our users (Buyers and Sellers) is User Generated Content. LocalMoo does not check user uploaded/created content for appropriateness, violations of copyright, trademarks, other rights or violations. We invite everyone to report violations together with proof of ownership as appropriate. Reported violating content may be removed or disabled.
Furthermore, LocalMoo is not responsible for the content, quality or the level of service provided by the Sellers. We provide no warranty with respect to the Gigs, their delivery, and any communications between buyers and sellers. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate Gigs® service offers.
By offering a service, the seller undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service is offered on LocalMoo. Sellers advertising their Gig online must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Gig and may lead to the suspension of seller's account.
For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement (DMCA notices) or trademark infringement - please see which forms an integral part of these Terms of Service. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall be kept confidential and shall not be shared or used for any purpose whatsoever other than for the delivery of the ordered work to the buyer.
Furthermore, users (both buyers and sellers) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to LocalMoo, including Gig texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by LocalMoo for no consideration for marketing and/or other purposes.
Disclaimer of Warranties
YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER LocalMoo NOR ANY PERSON ASSOCIATED WITH LocalMoo MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
The Site has been translated for your convenience using translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of the website, and are provided "as is". No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from English into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.
The official text is the English version of the website. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the website which is the official version.
Limitation on Liability
IN NO EVENT WILL LocalMoo, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.